Return Policy
Last Updated: September 24, 2026
Thank you for choosing Corvlssiane. We want every order to arrive as expected and in proper condition. If you experience a problem with your purchase, please contact our customer service team first so we can review the situation and determine the appropriate solution.
For order-related assistance, please email support@corvlssiane.com and include your Order Number and the email address used during checkout.
1. FINAL SALE POLICY
All purchases made through Corvlssiane are considered final sale. We do not accept general returns or exchanges due to preference changes, incorrect size selection, color preference, or other non-quality-related reasons.
Exceptions may be considered only when:
- The product arrives with a confirmed defect;
- The product is damaged when received; or
- You receive an item different from the product you ordered.
Any resolution under these circumstances must first be reviewed and approved by our customer support team.
2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We take product quality seriously. If your order arrives damaged, defective, or contains the wrong item, please notify us as soon as possible.
Customers should inspect their package promptly after delivery. Any quality-related claim must be submitted within 7 days of the recorded delivery date.
To submit a claim, please contact:
Email: support@corvlssiane.com
Please include the following information:
- Your Order Number;
- The Email Address used to place the order;
- A clear explanation of the problem; and
- Clear photographs or video showing the defect, damage, or incorrect product received.
Providing complete information and visual evidence will help our team review your request more efficiently.
3. CLAIM REVIEW & AVAILABLE RESOLUTIONS
Once your claim and supporting information have been received, our team will review the circumstances of your order.
Approved claims are handled individually based on the nature of the issue. Depending on the situation, the resolution may include:
- A replacement item;
- A partial refund; or
- A full refund.
The specific resolution offered will be determined after our team has evaluated the information and evidence provided.
4. REFUND PROCESSING
If a partial or full refund is approved, the refund will be issued to the original payment method used for your purchase.
After the refund has been processed by us, it generally takes approximately 7–12 business days for the funds to appear in your account.
Actual posting times may vary depending on your bank, payment provider, or credit card issuer. Corvlssiane does not control the processing time required by your financial institution after a refund has been submitted.
5. EXCHANGES
Corvlssiane does not provide standard product exchanges.
A replacement may only be provided when an item is confirmed to have arrived defective, damaged, or otherwise eligible under this policy, and the related claim has been approved by our customer service team.
6. UNAUTHORIZED RETURNS
Please do not mail or ship any product back to us unless our customer service team has specifically instructed you to do so.
Before returning any item, you must first contact us and complete the claim review process.
Products sent back without prior authorization or without an approved claim may not be accepted or processed.
We cannot guarantee a refund, replacement, reimbursement, or other assistance for items returned without authorization.
7. HOW TO CONTACT US ABOUT AN ORDER
If you have a concern regarding your purchase, contacting us directly is the fastest way to begin the review process.
When reaching out, please provide:
- Your full name;
- Your Order Number;
- The email address used at checkout; and
- A short description of the issue.
For damaged, defective, or incorrect products, please also include clear photographs or video evidence.
Our team will review your request and make reasonable efforts to provide an appropriate resolution in accordance with this policy.
8. CONTACT INFORMATION
Website: Corvlssiane.com
Email: support@corvlssiane.com
Phone: +1 (501) 389-3530
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time (ET)
9. COMPANY INFORMATION
Golden Mileage Hongkong Co., Limited
Flat 2401-16, Wing Shing Industrial Building,26 Ng Fong Street, San Po Kong,KLN, Hong Kong