Shipping Policy

SHIPPING POLICY

Last Updated: September 24, 2026

Thank you for shopping with Corvlssiane. We want your delivery experience to be as clear and straightforward as possible. This Shipping Policy explains how orders are processed, estimated delivery times, tracking, split shipments, delivery issues, and other important shipping information.

1. ORDER PROCESSING

After your order is successfully placed, our team begins preparing it for shipment. Most orders require approximately 3 business days for order verification, packing, and transfer to the shipping carrier.

Orders submitted during weekends or public holidays will generally begin processing on the next business day. Orders placed over the weekend will normally enter processing on Monday.

2. SHIPPING TIME & COST

Once your order has been dispatched, estimated delivery usually takes approximately 10–20 business days, depending on the destination, local carrier network, customs procedures, and other transportation conditions.

We charge a flat shipping fee of $5.99 USD for eligible orders worldwide.

Please note that processing time and shipping time are separate. The estimated delivery period begins after your order has been handed over to the carrier.

3. POSSIBLE DELIVERY DELAYS

Although we work with our logistics partners to keep deliveries moving efficiently, circumstances outside our direct control may occasionally affect the estimated arrival date.

Examples may include customs inspections, severe weather, carrier congestion, transportation disruptions, local postal delays, holidays, or other unexpected events.

We appreciate your understanding when these situations occur.

4. ORDER TRACKING

Once your package has been shipped, we will send a Shipping Confirmation Email containing your tracking number.

You may use the tracking number to follow the progress of your shipment through:

17TRACK: www.17track.net

Tracking information may not appear immediately after shipment. In some cases, the carrier may require several days to scan the package and activate the tracking history.

5. SPLIT SHIPMENTS

If your order contains multiple products, they may occasionally be sent in more than one package.

This may happen when products are stored at different fulfillment locations or when separate shipments allow us to dispatch available items sooner.

If your purchase is divided into multiple packages, you will normally receive a separate shipping confirmation and tracking number for each shipment.

6. ORDER CHANGES & ADDRESS CORRECTIONS

If you need to make a change to your order, please contact us as quickly as possible. We recommend reaching out within 12 hours of placing your order.

This includes requests to update:

Shipping address;
Phone number;
Product size;
Product color;
Quantity; or
Other order details.

When contacting us, please provide:

Your Order Number;
The Email Address used when placing the order; and
A clear explanation of the requested change.

Our fulfillment process can move quickly. Once an order has entered preparation or has already been handed to the shipping carrier, we may no longer be able to modify it.

While changes cannot be guaranteed after an order is placed, our team will make reasonable efforts to assist when possible.

7. MISSED DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful, the carrier may leave a notice, arrange another delivery attempt, or hold your parcel at a local postal facility or collection point.

We recommend contacting the local delivery carrier directly using your tracking number for the most current information.

If you are unable to resolve the issue with the carrier, you may contact our customer support team for additional assistance.

Please note that Corvlssiane is not responsible for packages returned because an incorrect or incomplete address was provided, or because the recipient failed to collect the parcel within the carrier's required collection period.

8. IF YOUR PACKAGE APPEARS DELAYED

If your shipment seems to be taking longer than expected, please review the tracking history first.

Check the most recent tracking update. If your package has received a new tracking event within the previous 7 days, it is generally still moving through the carrier network.
Contact us if tracking has stopped updating. If there has been no tracking movement for more than 7 days, please contact our support team and provide your Order Number and order email address.

We will review the available shipping information and assist with the next appropriate steps.

9. LOST OR STOLEN PACKAGES

If you believe your package may have been lost while in transit, please contact us. We may work with the shipping carrier to investigate the shipment status.

Packages Confirmed Lost in Transit:
If the carrier investigation confirms that your shipment was lost before delivery, we will arrange a replacement shipment at no additional cost to you.

Packages Marked as Delivered:
If carrier tracking confirms successful delivery to the address provided at checkout, the package is considered delivered.

If you cannot locate a package marked as delivered, we recommend checking with household members, neighbors, reception staff, building management, mailrooms, or other secure delivery locations around the property.

Our shipping coverage does not extend to packages that are lost or stolen after the carrier has confirmed successful delivery.

10. SHIPPING DESTINATIONS & FULFILLMENT LOCATIONS

Corvlssiane ships to customers in many countries and regions worldwide.

In the uncommon event that we are unable to deliver to the destination entered during checkout, we will contact you as soon as reasonably possible.

We work with fulfillment facilities and logistics partners in multiple regions, including the United States, Canada, Australia, and the European Union.

To maintain product availability, competitive pricing, and efficient fulfillment, certain products may also be shipped directly from manufacturing or fulfillment partners located outside these regions.

11. CUSTOMS, DUTIES & IMPORT TAXES

International shipments may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country's authorities.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and remain the responsibility of the customer.

Customs processing may also result in additional delivery time that is outside our control.

12. IMPORTANT SHIPPING TERMS

By placing an order with Corvlssiane, you acknowledge and agree to the following:

Estimated Delivery Times: Processing and shipping timeframes are estimates and are not guaranteed delivery dates.
Carrier and Customs Delays: Corvlssiane is not responsible for delays caused by customs authorities, postal services, shipping carriers, weather, transportation interruptions, or other circumstances beyond our reasonable control.
Customs Charges: Any applicable customs duties, import taxes, VAT, or similar government charges are the customer's responsibility unless explicitly stated otherwise.
Shipping Address: Customers are responsible for providing a complete and accurate delivery address when placing an order.
Incorrect Address: We are not responsible for packages that are lost, delayed, misdelivered, or returned because the customer supplied incorrect or incomplete shipping information.
Completed Delivery: Our responsibility for shipment ends once carrier tracking confirms successful delivery to the shipping address provided with the order.
Post-Delivery Loss or Theft: Corvlssiane is not responsible for packages that are lost or stolen after confirmed delivery.

13. NEED SHIPPING ASSISTANCE?

If you have a question about your shipment, tracking information, delivery status, or another shipping-related matter, our customer support team is available to assist you.

To help us locate your order efficiently, please include:

Your Order Number;
Your Full Name;
The Email Address used at checkout; and
A short explanation of the shipping issue.

CONTACT INFORMATION

Website: Corvlssiane.com
Email: support@corvlssiane.com
Phone: +1 (501) 389-3530
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

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